What to Do When a Death Occurs

When someone passes away, you can contact us immediately, day or night on (07) 5463 1155 and we will arrange to transfer the deceased into our care. Also at this time we will organise an appropriate time to meet and make the necessary funeral arrangements. This can be done at your home, in our office, or another private location.

There are five main locations where a death may occur:

  • In the Home
  • In a Nursing Home / Aged Care facility
  • In a Hospital
  • Interstate of overseas
  • Deceased transferred to the Coroner

Depending on the place of death, there are different procedures you should take. These are outlined below for when the death occurs:

In the Home

Before contacting us, you should contact a Doctor who will confirm the death and issue a cause of death certificate.

In a Nursing Home / Aged Care facility

The nursing home will contact the doctor to confirm the death and issue a cause of death certificate. Alternatively if the doctor is unavailable the nurse on duty will issue a ‘life extinct certificate’. Once this has been done, you should contact us immediately so that we can transfer the deceased into our care.

If you or someone in your family is entering into an Aged Care Facility, ensure the nursing staff have on record the details of your preferred funeral director. For our details, please click here.

In a Hospital

Contact us immediately and we will contact the hospital and organise to transfer your loved one into our care.

Interstate or overseas

Contact us immediately and we will liaise with the appropriate authorities and organise the transfer of the deceased into our care.

Deceased transferred to the Coroner

A death is reported to the Coroner for investigation when:

  • The identity of the person is unknown
  • The death was violent or unnatural, such as accients, falls, suicides or drug overdoses
  • The death happened in suspicious circumstances
  • A ’cause of death’ certificate has not been issued and is not likely to be issued
  • The death was a health care related death
  • The death occured in custody or as a result of police operations