What to Expect

For most people, organising a funeral is something which is new and have no experience. This is why you entrust us to take care of every detail.

To help guide you, below is a list of general things to expect as part of our personal care towards organising a funeral service for your loved one. Also the information below might help prompt you in understanding what decisions need to be made prior to the service, as well as following the funeral to administer the estate.

At any time if you have questions, we are here to answer them. There is no need to guess or remain unsure of what will happen as part of the funeral arrangement process.

Call: (07) 5463 1155

Caring for the Deceased

Caring for the deceased

Once you have entrusted your loved one to us we will take care of them with respect and professionalism. They will be taken from their place of death to our specialist mortuary care facility until further instructions are provided by the family during the funeral arrangement meeting.

Mortuary Care

Mortuary care

We bathe and dress the deceased upon instruction from families and use any items of their loved ones clothing for them to be dressed in. We also use any makeup as instructed by family to be able to provide a pleasant experience, especially if a viewing is requested.

We are also able to provide an embalming service if necessary. Embalming delays the natural processes that take place after death and may be something to consider.

Organising Required Information

Organising Required Information

There’s no doubt that the death of a loved one is one of the most stressful times of our life and it can be difficult to focus on details like choosing flowers and a service venue at what is a very emotional time.

If your loved one’s funeral was pre-planned then many of the details will already be held on our file, but if the funeral was not pre-planned, or the death is unexpected it can help to be organised by making a list of what you need to do to get through the process, such as:

  • Deciding on a Burial or Cremation
  • Decide where the service will be held (eg: Church, Crematorium, Graveside)
  • Gather Personal Details for Death Registration – Download Form
  • Meet with Minister or Celebrant
  • Organise Refreshments for Wake

Deciding on a Viewing

Having a Viewing

Having a viewing is entirely a personal choice. It serves as a point of closure and realisation that a loved one has passed to many. Others may simply want to remember them how they were prior to falling sick or going through a traumatic time in their life. Our staff will help you with this decision and organise a suitable time for this to take place if necessary either in our funeral home or at the service venue prior.

Telling People About the Funeral

Telling Others about the Funeral

Example Funeral NoticeYou may want to put an announcement online or in a local or national newspaper to advise people about the death and provide details of the funeral. We can assist you with drafting a death or funeral notice and will liaise with the newspaper company on your behalf.

Writing a Eulogy / Life Story

Preparing The Eulogy


Funerals serve to gather family and friends to celebrate a person’s life and while a eulogy is often seen as one of, if not the most important part of that celebration, they can be intimidating to write. The most important thing to remember when writing a eulogy is that you should always be honest and authentic about the person. You can approach the eulogy in a purely chronological way, that is a recounting of the life of the person from birth to death, however many people prefer to deliver a characterisation of the person, or an overall picture using anecdotes or stories about fond moments. Eulogies are different for everyone, but here are some points to keep in mind when writing one:

  • How did you first meet and become close?
  • Think of their achievements and their community involvements.
  • What did you love and admire about the person?
  • What did they do that made you smile – did they have a good sense of humour?
  • Did they travel or love being in nature? Or maybe they hated both.
  • Think of their family, work colleagues and friends. What did they like or dislike?
  • What was their favourite time of day or TV show?
  • How will this person be remembered?
  • What will you miss most?

For some people it can be even more intimidating to deliver the eulogy than to write it. Public speaking, especially under such emotional circumstances, is a common fear and feeling nervous before giving your eulogy is natural. Being chosen to eulogize the recently departed is a wonderful honour for which you should be proud. Your family and friends completely trust you to send your loved one off with the love and respect that they deserve, so have the same amount of trust in yourself that they have in you. That being said, there are a few tips to follow that will help you get through the delivery of your eulogy:

  • Memorise and practice as much as you can in the days prior to the service
  • Choose a few family members or friends in the audience and if necessary make direct eye contact with them during the eulogy – this can help make them feel included, but also can help you to gather yourself
  • Take deep breaths and speak slowly to avoid rushing
  • Have access to both tissues and water
  • It is okay to show emotion. If the emotion gets to be too much, stop. Take a breath or two. Take another. Now try to regain your composure. If you are unable, defer to your back-up person.

When you feel that you have completed a good first draft, ask a friend or family member to read it over and suggest any changes – when you are happy with your speech, type or write it out in large print with space between the lines so it is easy to read on the day.

Notifying People / Estate Administration

Who To Notify

When a death occurs, you may need to notify certain people or organisations regarding the passing of your loved one. To help you determine who may need notification, we have generated the following list to get you started.

Government Agencies

  • Centrelink
  • Department of Veteran Affairs
  • Australian Taxation Office (ATO)
  • Transport Department – Car Registration
  • Electoral Office
  • Medicare
  • Australia Post
  • Local Government – rates, fire levy, etc.

Financial Institution

  • Superannuation company
  • Bank
  • Building Societies
  • Loan companies
  • Credit Unions
  • Insurance Companies – eg. Life, Accident, Home and Contents, Vehicle
  • Friendly Society
  • Health Benefits Fund
  • Credit Card Provider

Professional Offices & Unions

  • Solicitor and/or Public Trustee
  • Accountant
  • Trade Unions or professional associations
  • Chamber of Commerce

Service Organisations

  • Electricity / Gas Company
  • Telephone company
  • Household help, gardening services or ‘Meals on Wheels’
  • Home nursing service
  • Home delivery service (eg: newspaper, milk, subscriptions)
  • Home appliances & whitegoods rental
  • Doctor, Specialist or Hospital
  • Dentist
  • Chemist

Other Organisations

  • Clubs & organisations such as Rotary, Lions, Apex, Red Cross, RSL, etc.
  • Church or religious organisations
  • Employer / former employer
  • School or University

We realise that this is not a completed list of people and organisations who may need to be notified to finalise any estate issues, however we trust that this is a helpful guide.